Follow

MyITU

Password Change

If you have forgotten your MyITU password, please take these steps:

  1. Go to https://my.itu.edu 
  2. Enter your Student ID number in the Username box 
  3. Click the "I forgot my Password" link. 
  4. A new system-generated password will be sent to your email address.  You can log in to your MyITU account using that password.  We recommend changing this temporary password to something you can remember.

If you know your MyITU password and want to change it, please take these steps: 

  1. Log in to your MyITU account.
  2. Click the "Personal Info" link in the upper right-hand corner of the page.
  3. Click the "Password" tab under "My Info" to change your password.

Note: After you change your password, please wait 5-10 minutes to let the system update your new password. After 5-10 minutes you can try to log in with your new password.  (You do not have to log out at this time. You can continue using the system, but please be aware that, if you log out and try to log in again, your new password may not work immediately.)

 

Searching for Courses

To search for courses in MyITU, please take these steps:

  1. Log in to your MyITU account.
  2. Click the "Student Records" tab at the top of the page.
  3. Click the "Course Search" link in the "Course Schedules" widget.
  4. Do not enter or select any search criteria.  Just leave the options as they are and click the "Search" button.
  5. A list of the courses for which you are eligible to register will be shown.

If you are not getting any results, there may be a hold on your account, or you may have used search criteria that are too restrictive, or there may be a technical problem.

Here are some common reasons an account can be placed on hold:  Accounting hold, probation hold, enrollment hold (new students), inactive student and/or an ISO hold. Students are made aware of holds on their account through MyITU -- a message about the hold will be displayed. Students must resolve holds before they can proceed to the registration process and are strongly encouraged to submit a ticket for resolution to the appropriate office.

Sometimes technical difficulties can be the reason for not getting search results.  We've found it's helpful to keep search criteria to a minimum or blank.  If students continue to experience difficulty they should submit a ticket for resolution to the Technology Support office.

 

Registration / Adding Courses

To register for courses in MyITU, please take these steps:

  1. Log in to your MyITU account using your MyITU credentials.
  2. Click on the Student Records tab at the top of the page.
  3. You will see the "Course Registration" Portlet here.
  4. Click the "Course Search" link.
  5. The "Course Search" page opens. Do not enter or select any search criteria.  Just leave the options as they are and click the "Search" button.
  6. This will return the list of courses that you are eligible to add.
  7. Click the checkboxes for the courses that you want to add.
  8. Scroll down to the bottom of the page and click the "Add Courses" button.
  9. You can view all your courses and schedules in "My Schedule" under the "Student Records" tab.
  10. Please click "Make a Payment" and follow the instructions.

Note: You have to make a full payment within 24 hours after registration. Otherwise, your classes will be dropped.

 

Dropping Courses

 To drop courses in MyITU, please take these steps:
  1. Log in to your MyITU account.
  2. Click the "Student Records" tab at the top of the page.
  3. Click the "Add/Drop Courses" link in the "Course Schedules" widget.
  4. Click the checkbox next to each course you wish to drop in your list of courses.
  5. Click the "Drop Selected Courses" button.

 

Viewing your Class Schedule in MyITU

To view your class schedule in MyITU, please take these steps:

  1. Log in to your MyITU account.
  2. Click the "Student Records" tab at the top of the page.
  3. Scroll down to the "Student Schedule" widget.
  4. Click on the "View Details" link.
  5. Here you can see the dates and times of your classes (S is our abbreviation for Saturday and X is our abbreviation for Sunday).

 

Online Payment

Please follow these instructions to pay in MyITU:

  1. Log in to your MyITU account. 
  2. Click the "Student Records" tab at the top of the page. 
  3. Scroll down until you see the "My Account Info" widget. 
  4. Click the "My Account Info" link. 
  5. Click the "My Account Balances" link. 
  6. Click the "Make a Payment" link. 
  7. Fill in the amount to pay and click the "Submit" button. 
  8. Select "Credit Card" button (it is already selected by default) and click the "Continue" button. 
  9. Please fill in the credit card details and do the needful.

If you are unable to submit the form, please check the format of your phone number.  Phone numbers need to be entered in XXX-XXX-XXXX format, and the error message for it is not obvious.  This is the most common error that users make when making payment.

 

Viewing your Course and Fee Statement

To view your statement, please take these steps:

  1. Log in to your MyITU account.
  2. Click the "Student Records" tab at the top of the page.
  3. In the "My Account Info" widget, click "My Account Balances" (instead of "Course and Fee Statement").
  4. Click the link by Accounts Receivable: "$XXXX Due" (under "My Account Balances").

Currently the direct link to generate the course and fee statement is not available.

 

Viewing and Downloading Transcripts

To view and/or download your unofficial transcript, please take these steps:

  1. Log in to MyITU.
  2. Click "Student Records" at the top of the page.
  3. Scroll down and click the "Unofficial Transcript" link in the last box in the right-hand column of the page.
  4. An unofficial transcript will be displayed.  For a downloadable, printer-friendly version, scroll down and click the "Printer Friendly Unofficial Transcript" link at the bottom of the page.
Was this article helpful?
2 out of 2 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    Tech Support

    Please note that the steps on this page are NOT for creating NEW MyITU login credentials.

    If you are a new student and have not yet received your MyITU login credentials, please contact the Admissions department at admissions@itu.edu.

    If you are a current student and are having trouble with your login credentials and are unable to resolve your problem using the tips on this page, please submit a support request.

  • Avatar
    Kavita Mane
  • Avatar
    Varunpsr

    Hi Support

    Its very urgent

    My Student ID is 86594, I am unable to login even though i have given correct password and next i have tried with forgot password but it is still showing invalid password i have tried it 5 times the message is same.

    Please Rectify it soon as I need to register the classes

    Thank you

    Regards
    Varun

  • Avatar
    Tech Support

    Hi Varun,

    Please do not enter support requests like this in the forum comments. Use the "Submit a Request" feature.

    Best regards,
    Tech Support

  • Avatar
    Bavandlajyothi

    Hi Support Team,

    I dont have MyITU login credentials yet to pay enrollemnt fee. Please let me know any alternative ways to pay enrollement fee.

    Thanks,
    Jyothi

  • Avatar
    Tech Support

    Hi Jyothi,

    Please see http://itu.edu/financial-info/accepted-forms-of-payments/ for accepted forms of payment. It may take up to 24 hours after the time you are admitted for MyITU login credentials should be sent to you. If you have not received your MyITU login credentials and it has been more than 24 hours since you were admitted, please submit a request so one of our agents can follow up on your issue.

    Best regards,
    Tech Support

  • Avatar
    lucia.hao

    Hi I believe the MyITU website is down right now, which happens to be the course registration time for continued students. I am not able to register any course right now. Thanks for taking care of this issue.

  • Avatar
    Duy Tran (85170)

    The same issue. Now I can access to MyITU, but nothing course show up for me. Does anybody get the same problem?

  • Avatar
    Tech Support

    The MyITU website was down for a while this morning, but it is up and running again. We are very sorry for the inconvenience.

    If you can access MyITU but are having trouble registering for courses, please submit a ticket and include your name, Student ID number and a detailed description of the problem so we can follow up with you individually.

    Best regards,
    Tech Support

  • Avatar
    Kannekavyasree

    Hi Team,
    This is kavya with ID:88448. I am facing problem while adding the classes in section course registration in myITU portal.I want the below subjects to be added.Please add manually as i do not want to loose the place in the class.
    SEN 946-1
    SEN 910-1
    SEN 941-3

  • Avatar
    Tech Support

    Hello Kavya,

    We see that you have submitted a request and that the Registrar's Office is following up on it. That was the correct thing to do. Please do not put help requests in the comments to these articles. You need to submit a request so that someone can follow up with you directly.

    Best regards,
    Tech Support

  • Avatar
    Muralirkrishna Koppula

    Hello,
    This is Murali. My student ID:88416. I am new student for Spring 2015. I already paid enrollment fee $200 on 11/26/2014. I submitted the online student enrollment form also but I am not able to find courses in my Student Record Section, it showing Enrollment Deposit Hold, Can you please update my account ASAP because I need to register the courses

    Thanks,
    Murali.

  • Avatar
    Tech Support

    Hi Murali,

    Please do not enter support requests like this in the forum comments. Use the "Submit a Request" feature.

    Best regards,
    Tech Support

Powered by Zendesk